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Make your first investment in virtual assets - safe and easy.

Our focus is YOUR SECURITY

PhotonFlux s.r.o., a regulated service provider based in the EU, offers a secure and user-friendly solution for purchasing your first virtual assets. We adhere strictly to regulatory requirements aimed at preventing money laundering and terrorist financing. As part of this compliance, we may occasionally request additional documentation. These measures reflect our commitment to maintaining a high level of security while keeping the process as simple and convenient as possible for our clients.

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Your assets in YOUR OWN HAND

If you want to purchase virtual assets, you first need a crypto wallet address to store them - similar to a bank account for traditional money. PhotonFlux does not provide wallet services. We believe that holding your assets yourself is the most secure way to store them - independent of any trading platform and the business risks they may carry. For this reason, we generally recommend the use of non-custodial or hardware wallets. Below, you’ll find a list of commonly used options.

MetaMask

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WalletConnect

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Coinbase Wallet

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MetaMask

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WalletConnect

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Coinbase Wallet

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Please note: PhotonFlux does not endorse or recommend any specific wallet provider. The options listed are for informational purposes only, and PhotonFlux receives no economic benefit from their inclusion. The client takes full responsibility for the decision made.

Do you have further questions?

You can find more answers in our FAQs.

Why photon-swap.com?

As a regulated financial intermediary, PhotonFlux s.r.o. offers a secure and innovative on-ramping service to acquire digital assets and currencies under the brand 'photon-swap.com'. Due to the streamlined exchange process, it is also very easy to use. If you have any questions, please feel free to contact us.

Do I need a crypto wallet?

Yes, you will need to have your own wallet. As we function separately from any exchange platform, we do not provide our own wallets. You must have a wallet address to start the exchange process; otherwise, we will not know where to send the funds.

What can I do if my bank rejects the transfer or problems occur?

If your bank declined the transaction, we recommend contacting your bank directly and informing them that you made the transaction intentionally and with full awareness. In many cases, banks can approve the transaction after such clarification. If you continue to experience problems, please contact our customer service team, and we will do our best to assist you.

Is a withdrawal possible at photon-swap.com?

To provide a streamlined and simple exchange process, we currently specialize in one-way transactions from fiat to cryptocurrency. As a result, payouts in fiat currencies are not possible.

How long does a purchase process take?

The duration depends on several factors, particularly the time it takes for your payment to be received. Using real-time bank transfers or inline payments can significantly speed up the process. Typically, it takes about five minutes to complete our initial process, including the transfer of the transaction amount. Please note that additional documents might be required to process your request.